Refund Policy

How charges work

SnoozePay charges your saved payment card automatically and immediately each time you press the Snooze button in the app. The charge amount is defined by you when creating an alarm ($1, $2, or $5 per snooze).

All payments are processed securely via Stripe. SnoozePay never stores your full card details.

Refund eligibility

We understand that technical issues can sometimes cause unexpected charges. You are eligible for a full refund if:

• The charge occurred within the last 24 hours, and

• The charge was caused by a technical error (duplicate charge, charge without pressing Snooze, etc.).

Charges resulting from intentional use of the Snooze button are not eligible for refund, as this is the core mechanism of the service you agreed to when signing up.

How to request a refund

Contact our support team by email within 24 hours of the charge:

Please include in your email:

• The email address linked to your SnoozePay account

• The date and amount of the charge

• A brief description of what happened

Processing time

Refund requests are reviewed and processed within 5 business days. If approved, the refund will appear on your bank statement within 5–10 business days depending on your bank.

Contact

For any billing question, reach us at hello@snoozepay.app. We respond within 48 hours on business days.